DELIVERY AND SHIPPING

Delivery costs

Volvo Trucks Merchandise Store deliveres to countries within the EU (with addition to Norway and Switzerland)Unfortunately we cannot ship merchandise to customers outside the EU. Please visit your local dealer or contact Volvo Trucks brand department.

Your delivery costs are calculated based on the shipment’s total weight, size and destination. The delivery costs are presented before you approve the order.

The prices in the web shop do not include any delivery costs. Volvo Merchandise does not handle documents and costs such as customs expenses, local tax or other applicable fees when shipping to Norway or Switzerland.
The customer is responsible of paying these fees, which are regulated by the country of destination’s laws and regulations.


Volvo Group Employees outside EU: 
Unfortunately we cannot ship merchandise to employees outside the EU. Please visit your local dealer or contact respective brand department.

Total order sum

Freight cost 

< 1000 SEK

100 SEK

> 1000 SEK

Free freight within EU

< 100 EUR

10 EUR

> 100 EUR

Free freight within EU

 

Time of delivery

All orders are sent from our suppliers, Volvo Merchandise warehouse in Jönköping, Sweden. UPS is our main forwarder. 

ETD within Sweden:  1-2 working days after order confirmation.

ETD within Norway, Denmark and Finland: 2-3 working days after order confirmation. Add one extra day for customs clearance for orders to Norway

ETD EU: 3-5 working days within Europe after order confirmation.  

Please note if your order contains an extensive amount of order lines or a larger quantity of one article it can affect the actual time of delivery. If you have any questions regarding your time of delivery please contact our customer support for more information.


Delivery Restrictions, Lithium Ion Batteries

All product containing Lithium Ion Batteries have special delivery requirements due to the high energy element of the batteries. You can read more about the international restrictions in this link:  http://www.iata.org/whatwedo/cargo/dgr/Pages/lithium-batteries.aspx . Please see our restricted delivery service for articles containing lithium ion batteries.

Unable to Deliver: Albania, Argentina, Australia, Belarus, Chile, China, Croatia, Georgia, India, Macedonia, New Zealand, Peru, Saudi Arabia, Slovakia, South Africa, Thailand, Turkey and United Arab Emirates.

Delivery restricted to mainland: Italy, Estonia, France, Portugal, Spain, United Kingdom (including Northern Ireland, England, Scotland and Wales).

Limited Service Area (some postal codes may not be within delivery range): Canada, Denmark, Estonia, France, Greece, Indonesia, Italy, Japan, Lithuania, Malaysia, Norway, Phillipines, Portugal, Serbia, South Korea, Sweden, Taiwan, Ukraine, United Kingdom and United States.

 

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